Airline Bankruptcy: Your Rights as a Passenger

What's happening?

When an airline goes bankrupt, all flights are immediately cancelled and the company stops operating. This can happen suddenly, sometimes even while passengers are already on their way to the airport. The bankruptcy means the airline can no longer fulfil its obligations to customers. For travellers who have already paid for their tickets, this creates a financial problem: their money is stuck with a company that no longer exists. Unfortunately, these situations occur regularly in the aviation industry, especially with smaller or financially vulnerable airlines.

What does Dutch law say?

Dutch and European legislation provide protection to travellers when airlines go bankrupt. The main rules are found in the Dutch Consumer Rights Act (Wet op het consumentenrecht) and European regulations. As a consumer, you have the right to a refund or alternative transport. The level of protection depends on how you booked your trip and whether you have additional insurance.

What are your rights?

As a passenger with a bankrupt airline in the Netherlands, you have various rights depending on your situation. The strength of your legal position depends on factors such as how you booked and any insurance you may have.

What can you do now?

There are several steps you can take immediately to protect your rights and get your money back. It's important to act quickly and document everything properly.

Sample letter or template

MijnRecht.AI can help you draft a professional letter to the liquidator (curator) of the bankrupt company, a claim with your insurer, or a chargeback request with your bank. Our templates ensure you include all the correct information and optimally protect your rights under Dutch law.

Where can you get help?

When an airline goes bankrupt in the Netherlands, you can turn to various institutions. The Legal Counter (Juridisch Loket) offers free initial advice about your rights under Dutch law. For disputes with insurers, you can contact the Financial Services Complaints Institute (KiFiD). As a last resort, you can go to court, but this is often expensive and time-consuming. The ANWB and Consumer Association (Consumentenbond) also provide advice to their members.