Company Refuses Warranty Claim in Netherlands — Your Rights

What's happening?

A warranty refusal occurs when a company claims that a defect is not covered under warranty, for example by alleging user error or damage. Sometimes companies wrongly claim that the warranty has expired due to normal wear and tear. Many consumers don't know that besides manufacturer's warranty, they also have statutory rights under Dutch law. Companies sometimes try to reject warranty claims to save costs, even when they have no right to do so.

What does Dutch law say?

Dutch law provides consumers with strong protection for defective products. Besides any manufacturer's warranty, you always have statutory rights that cannot be taken away. The Dutch Civil Code (Burgerlijk Wetboek) regulates when a seller is liable for defects. The burden of proof often lies with the seller to demonstrate that there was no defect at the time of delivery.

What are your rights in the Netherlands?

As a consumer in the Netherlands, you have various rights when a product is defective. These rights apply alongside any manufacturer's warranty and cannot be waived.

What can you do now?

Follow these steps to enforce your warranty rights and challenge the refusal under Dutch law.

Sample letter or template

A well-drafted letter can make the difference when facing a warranty refusal. MijnRecht.AI can help you draft a professional letter that cites your statutory rights under Dutch law and demands concrete action from the company.

Where can you get help in the Netherlands?

For warranty refusals, you can get help from various institutions in the Netherlands. The Legal Desk (Juridisch Loket) offers free advice about your rights under Dutch law. Many industries have dispute committees (geschillencommissies) that make rulings at low cost. For larger amounts, you can go to the district court (kantonrechter) for a binding decision.